Frequently Asked Questions
Natural care for you and your family.
Are Tom's of Maine products tested on animals?
No, we do not test our products on animals and we do not use any animal-derived ingredients. We are proud to be PETA certified and committed to cruelty-free practices.
What is the 'Natural' standard for your ingredients?
We define natural as ingredients sourced or derived from nature. We provide a full disclosure of every ingredient's purpose and source on our packaging and website to ensure complete transparency.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your products within 30 days of purchase for a full refund, excluding shipping costs.
Are your product tubes and packaging recyclable?
Yes, we are pioneers in sustainable packaging. Our toothpaste tubes are the first of their kind to be recognized by the Association of Plastic Recyclers as recyclable.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our reach to more natural-beauty enthusiasts worldwide soon.