Returns & Exchanges

At Tom's of Maine, we stand behind the quality of our natural personal care products and want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our natural care experts via our online support portal or email with your order number and the reason for your return.

• 2.
  Prepare Your Package

  Safely pack the items in their original packaging, ensuring all caps and seals are secure to prevent leaks during transit.

• 3.
  Ship Your Return

  Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.